Ubisys IEEE 802.15.4 usb stic with wireshark firmware Bedienungsanleitung PDF herunterladen (Seite 24)

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11. Troubleshooting

manage to solve the problem, feel free to contact ubisys support.

 Make sure that the driver is properly installed

 Make sure that you have disabled all networking protocols

 Make sure that the ubisys 802.15.4 networking adapter is enabled and has not been disabled

 Make sure that no enterprise security software, firewall or anti-virus program blocks the network

adapter. Contact your IT department if you are uncertain. Some of these applications require

the IT administrator to authorize new hardware, in particular network adapters, before they are

allowed to operate normally

 Make sure that there is actually wireless traffic on the channel that you have selected

 If you are trying to capture data from a single transmitter, you might be in a dead-spot (unlikely,

but still)

 Make sure that there is no interference that prevents the sniffer from receiving data

 Unplug the USB stick and plug it in again, then restart packet acquisition

11.1. Known issues with firmware versions 1.04 1.00

Problem: When the host computer is put into sleep mode while the device is connect, this may cause a

blue-screen in the Windows RNDIS driver a few seconds (about 15 to 30) after the computer is awake

again.

Work-around: Detach the USB stick before entering sleep mode or before waking the computer. This

will be fixed in a future firmware release.

11.2. Known issues with firmware versions 1.03 1.00

Problem: The time-stamp in the ZEPv2 frame is either fixed at zero or not always maintained correctly.

Solution: Please upgrade to firmware revision 1.04 or above.

Problem: Occasionally the capture could get stuck. The statistics show incoming traffic (the received

packet count increases), but the incoming frames are not delivered to the host PC.

Solution: Please upgrade to firmware revision 1.04 or above.

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Ubisys IEEE 802.15.4 usb stic with wireshark firmware Bedienungsanleitung Seite 24